SHIPPING & RETURNS

 

Shipping Information

We do our best to ship all orders within 24 hours of receipt, Monday - Friday, excluding holidays. 

Shipping prices are calculated by weight and location. Please proceed to checkout and enter your city, state and zip for the exact shipping rate.

Standard Mail is Shipped via Ground, First Class or Priority mail depending on the size and weight of the order.

Priority & Express Mail is Shipped via USPS Priority mail or USPS Express Mail as selected.

UPS Ground is Shipped by UPS, please see map below for delivery estimated time: 1-6 Business Days.

 

Return Policy

You may return your unopened order within 14 days after your order date for a full refund of the product purchase price. We do not refund shipping costs unless the return is a result of our error (e.g. you received an incorrect or defective item, etc.)  All opened orders need to contain at least 85% of product remaining and are subject to a 15% restocking fee.  ABSOLUTELY NO REFUNDS ON OPENED BULK PROTEIN ORDERS.

You may expect to receive your refund within four weeks of our receiving the return package; however, in many cases you may receive a refund more quickly. This time period includes the time it takes us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please email our Customer Service Team at customercare@iheartmacros.com  to get a RMA (return merchandise authorization.).